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Hosting and Add-On (HAO) Service Units

AASHTO has established an arrangement with its AASHTOWare Bridge Management contractor, Mayvue, to offer the opportunity for agencies to acquire special fixed fee increments or units of contractor-provided services for hosting and optional add-on Mayvue modules, Hosting, and Add-On (HAO) Service Units, for AASHTOWare Bridge Management. During this period, an agency may commit to one or more units of service. HAO Service Units remaining after a fiscal year will be carried forward into the next fiscal year. The number of HAO Service Units carried forward will be adjusted to reflect the subsequent year’s price per unit, but the dollar value of the licensee’s HAO Service Units available will remain the same.

HAO Service Unit Work Plan Development

The HAO service unit contractor (Mayvue) is an independent contractor solely responsible for all aspects of the performance, delivery, quality, and terms and conditions of service they provide to agencies.

AASHTO SHALL NOT BE RESPONSIBLE AND DISCLAIMS ANY AND ALL LIABILITY FOR ANY DAMAGE OR LOSS WHATSOEVER, INCLUDING PERSONAL INJURY, DAMAGE TO PROPERTY, OR LOSS OF BUSINESS OPERATIONS, INFORMATION OR DATA, ARISING OUT OF OR RELATING TO ANY ACT OR OMISSION OF SERVICE UNIT CONTRACTORS, THEIR EMPLOYEES, AGENTS, AND SUBCONTRACTORS.

It is highly recommended that each agency review its service needs with the appropriate AASHTOWare Bridge Management contractor, develop a firm estimate of the number of units required and establish work plans and other terms and conditions of service, including the schedule for delivery, prior to submitting their commitment.

Further, the AASHTOWare Bridge Task Force reserves the right to review work plans for Service Unit work to ensure conformance with the guidelines for their use.

This service is not a pre-requisite to license AASHTOWare Bridge Management, nor does it affect in any way the normal support, maintenance, and enhancement services provided under the AASHTO license agreement and normal fee structure for AASHTOWare Bridge Management. Choosing this special offering is strictly the prerogative of an agency. T he intent of these special Hosting and Add-On Service Units is to offer the opportunity for an agency to acquire contractor-provided services and modules to improve the AASHTOWare Bridge Management experience and functionality. AASHTO shall serve as facilitator only by accepting the commitment for such contractor-provided services, invoice and receive payment on behalf of the agency and forward the order and payment to the contractor for the appropriate number of units of services ordered.

Further, AASHTO assumes no responsibility or liability for any obligation of Service Unit Contractors, including scheduling or delivery of such units of service. It shall remain the responsibility of the subscribing agency to schedule their individual unit(s) of service and establish any other terms and conditions directly with the contractor.

Hosting and Add-On Service Unit Options

These service units are intended to allow AASHTOWare Bridge Management licensees to supplement their existing system with hosting services and/or advanced inspection modules that may further enhance their AASHTOWare Bridge Management solution. These options can be tailored to meet an agency’s needs (including Oracle hosting, read/write database access, and any other needs that may be necessary for an Agency). Examples of possible options for usage include:

  • Hosting and maintenance of AASHTOWare Bridge Management
  • Predefined Hosting Services (Included in “Required Annual Hosting” rates above):
    • AWS Production Environment (EC2)
    • 99.99 Percent Uptime Guarantee
    • Production Site Upgrades Included
    • Periodic Test Site Access (before upgrades)
    • Unlimited Number of Users can Access
    • Performance Monitoring by Mayvue
    • Automatic Nightly Database Backups Retained for 90 Days
    • Database Read/Write Access (SQL Server or Oracle)
    • Data Encryption (both at rest and in transit)
  • Additional Hosting Services Available via HAO Service Units:
    • Additional Security Requirements (AWS GovCloud)
    • Support of Database Customizations (e.g., triggers)
    • External Database Connections
    • Multiple Failover Redundancy
    • Permanent Test Site Availability
    • Advanced Agency IT Involvement (e.g., security scans)
    • Development Environment Needed
    • Purchase of approved plug-in modules for AASHTOWare Bridge Management content as it becomes available.

Fee for HAO Service Units

This service is offered and can be ordered in HAO unit increments of $3,000, which cannot be prorated and shall be paid upon receipt of the invoice. This fee includes the AASHTO administrative costs. Each HAO service unit provides $2,500 in contractor services.

Agencies interested in cloud hosting services should contact the contractor, Mayvue, for more information.